shoei33 is committed to protecting the privacy of all Members and visitors. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights available to you in relation to your data.
Summary: shoei33 collects personal data necessary to operate a licensed online gaming platform, verify Member identity, process payments, and comply with applicable regulatory obligations including anti-money laundering (AML) requirements. We do not sell your personal data to third parties. We retain data only for as long as is necessary and legally required. Malaysian Members have rights under applicable data protection frameworks to access, correct, and request deletion of their personal data.
This Privacy Policy ("Policy") applies to all personal data collected and processed by shoei33 ("the Platform", "We", "Us") through the shoei33.co website and all associated digital services, including the cashier system, customer support channels, and gaming interfaces.
By registering an account on shoei33 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not consent to this Policy, you must not register or use the shoei33 Platform.
shoei33 treats the privacy of its Members seriously. The Platform is designed for use by Malaysian residents and operates in accordance with applicable data protection principles relevant to the jurisdiction in which shoei33 is licensed and operated.
shoei33 collects personal data in the following categories:
2.1 Registration Data. When you create a shoei33 account, we collect: full legal name, date of birth, residential address (including state and postcode), email address, and mobile phone number. This information is required to establish your account and is mandatory.
2.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and verify that you meet the 21+ age requirement, shoei33 collects copies of government-issued identity documents (e.g., MyKad, passport), proof of residential address, and where applicable, source-of-funds documentation. KYC data is processed securely and retained in accordance with regulatory retention requirements.
2.3 Financial Data. shoei33 collects information about transactions conducted through the Platform, including deposit amounts, withdrawal requests, payment method identifiers (e.g., partial Touch n Go eWallet or bank account numbers), and transaction timestamps. We do not store complete payment card numbers on our servers.
2.4 Usage Data. shoei33 automatically collects certain technical data when you access the Platform, including: IP address, device type and operating system, browser type and version, session timestamps, pages visited, games played, bet amounts and outcomes, and referring URLs. This data is used for security monitoring, fraud prevention, and platform improvement.
2.5 Communications Data. If you contact shoei33 support via Live Chat, WhatsApp, or email, we retain records of those communications, including the content of your messages and timestamps, for quality assurance, dispute resolution, and regulatory compliance purposes.
shoei33 uses personal data collected from Members for the following purposes:
shoei33 does not use your personal data for unsolicited third-party marketing. Promotional communications from shoei33 itself are sent only where you have opted in or where permitted under applicable law, and you may opt out at any time via your account notification settings.
shoei33 processes personal data on the following legal bases:
shoei33 uses cookies and similar tracking technologies to operate the Platform and improve Member experience. The categories of cookies used are:
You may manage non-essential cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the shoei33 Platform. shoei33 does not use third-party advertising cookies.
shoei33 does not sell, rent, or trade Member personal data to third parties for marketing purposes. Personal data may be shared in the following limited circumstances:
shoei33 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable regulatory minimum retention periods. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
shoei33 implements industry-standard technical and organisational measures to protect Member personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
Notwithstanding these measures, no method of electronic data transmission or storage is completely secure. shoei33 cannot guarantee absolute security of data but commits to implementing appropriate safeguards and notifying affected Members promptly in the event of a confirmed data breach that poses a risk to their rights and freedoms.
As a shoei33 Member, you have the following rights in relation to your personal data, subject to applicable law and regulatory restrictions:
To exercise any of these rights, please contact the shoei33 support team via Live Chat or email. shoei33 will respond to verified requests within thirty (30) calendar days. Identity verification may be required before requests are processed.
The shoei33 Platform may reference or integrate third-party game providers and payment services. These third parties operate under their own privacy policies, over which shoei33 has no control. shoei33 is not responsible for the privacy practices of third-party service providers beyond the contractual data protection obligations imposed on them by shoei33 as a condition of their engagement.
The shoei33 website does not contain links to unaffiliated third-party websites. All navigation within the Platform remains within the shoei33.co domain.
The shoei33 Platform is strictly intended for use by individuals aged 21 and above. shoei33 does not knowingly collect personal data from individuals below the age of 21. If shoei33 becomes aware that personal data has been collected from a person below the minimum age, that data will be deleted immediately, the associated account will be closed, and any balances will be forfeited. Parents and guardians who believe a minor may have created a shoei33 account should contact support immediately at [email protected].
shoei33 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered Members via on-platform notification or email to their registered address. The updated Policy will display a revised "Last Updated" date. Continued use of the Platform following notification of changes constitutes acceptance of the revised Policy. Members who do not accept a revised Policy should cease using the Platform and request account closure.
For privacy-related enquiries, data access requests, or concerns about the handling of your personal data, please contact shoei33 through the following channels:
shoei33 targets a response time of 3–5 minutes for Live Chat enquiries and within 12 hours for email submissions.
If you have any questions about how shoei33 handles your personal data, or if you wish to exercise your data rights, our support team is available 24/7 via Live Chat. Log in to your shoei33 account to access support directly.